At hibagi, we believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, limits, and support resources available to every player on the hibagi platform in Bangladesh. We are committed to providing a safe, fair, and responsible environment for all users.
hibagi provides a comprehensive set of responsible gaming tools that empower you to stay in control of your activity at all times. These features are available to every registered user and can be activated directly through your account settings or by contacting our support team.
Set a maximum amount you are allowed to deposit over a daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits will be processed until the limit period resets. Limits can be lowered instantly; increasing a limit requires a 24-hour cooling-off period to protect against impulsive decisions.
Need a short break? hibagi's time-out feature lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, your account is inaccessible for betting and deposits. You can still withdraw any existing balance. Time-outs cannot be reversed early once activated.
Self-exclusion is a stronger commitment for users who feel they need a longer break from gambling. You can self-exclude for a minimum of 6 months or permanently. During self-exclusion, your account is locked, no new accounts may be created, and you will be removed from all marketing communications.
Set a ceiling on the total amount you are willing to lose over a daily, weekly, or monthly period. When your net loss reaches that threshold, further wagering is suspended for the remainder of the limit period. This tool helps prevent chasing losses — one of the most common patterns in problem gambling.
Limit the maximum duration of a single gaming session. Once your session timer expires, you will be automatically logged out and prompted to take a break. You can configure session reminders at 30-minute, 1-hour, or 2-hour intervals so you remain aware of how long you have been playing.
Enable periodic pop-up notifications that appear during active play to remind you of the time elapsed and your net activity during the session. Reality checks are a discreet but effective nudge that encourages mindful play and helps you make informed decisions about whether to continue or stop.
hibagi's deposit limit system gives you full control over your spending. The examples below illustrate how limits work across different time periods. You can set one or multiple limits simultaneously — they are applied cumulatively for your protection.
Activating self-exclusion is a straightforward process. Once confirmed, the exclusion is binding for the full duration selected. Our team will action every request within one business hour.
Access your account using your registered credentials. If you are unable to log in, contact our support team directly at [email protected] and request self-exclusion by email — you do not need to be logged in to request this.
Go to your account settings and select the "Responsible Gaming" section. You will find options for time-out, deposit limits, loss limits, session limits, and self-exclusion all in one place.
Choose from available periods: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Consider carefully — self-exclusion cannot be reversed before the selected period expires, even upon request.
Review the terms of your self-exclusion, confirm your identity, and submit your request. You will receive a confirmation email to your registered address. Your account will be locked within one business hour of confirmation.
Any balance remaining in your hibagi account at the time of self-exclusion can be withdrawn. Contact support within 48 hours of self-exclusion if you need assistance processing your final withdrawal before the account is fully locked.
The following questions are designed to help you reflect honestly on your gambling behaviour. If you answer "yes" to two or more of these questions, we strongly recommend making use of one or more of hibagi's responsible gaming tools — or speaking to a support professional.
Have you ever gambled with money you could not afford to lose — money set aside for essential expenses such as rent, groceries, utilities, or family needs?
Do you find yourself thinking about gambling when you are doing something else — planning your next bet, reliving a previous win, or calculating how to recover a loss?
Have you ever increased the size of your bets after a loss in an attempt to win back the money you have already lost?
Have you tried to cut back or stop gambling entirely but found you were unable to stick to that decision?
Do you use gambling as a way to cope with stress, boredom, loneliness, depression, or other difficult emotions?
Have you concealed the extent of your gambling from a spouse, parent, employer, or close friend because you feared their reaction?
Has gambling caused significant problems in your relationship, your career, your studies, or your financial situation?
Have you ever borrowed money from friends, family, or a financial institution specifically to fund gambling activity?
Do you feel restless, anxious, irritable, or unable to concentrate when you are not able to gamble?
Have you gambled for longer sessions than you originally intended, even after deciding you would stop at a particular time or loss amount?
Our commitment to responsible gaming goes beyond providing tools. It is embedded in the culture and operations of the hibagi platform at every level.
Every hibagi account undergoes age verification as a mandatory part of the registration and KYC process. We verify that all users are 18 years of age or older before any real-money activity is permitted. Accounts that fail age verification are immediately suspended without exception. We do not make exceptions for any reason.
hibagi strictly prohibits gambling on credit. You may only deposit and wager funds that are already available in your bKash, Nagad, Rocket, or Upay wallet, or in your nominated bank account. We do not offer credit facilities, lines of credit, or deferred payment arrangements of any kind for gambling activity.
Users who activate self-exclusion or request removal from marketing communications are immediately removed from all promotional email lists, SMS campaigns, and bonus offers. We do not send promotional materials to self-excluded users. If you continue to receive marketing communications after opting out, contact [email protected] immediately.
hibagi's internal risk and compliance team monitors account activity for patterns consistent with problem gambling behaviour — such as rapid deposit escalation, extended uninterrupted sessions, and frequent large deposits following withdrawal requests. Where such patterns are identified, our team may proactively reach out to the affected user.
All hibagi customer support agents receive training in responsible gaming awareness and are equipped to identify and respond appropriately to users who may be experiencing gambling-related harm. Our team is instructed to prioritise player welfare over commercial considerations when handling any interaction that raises a safeguarding concern.
hibagi's bonus terms, wagering requirements, and withdrawal conditions are written in plain English and published clearly on the platform. We do not use misleading promotional language or hide material conditions in fine print. Players are encouraged to read all terms carefully before accepting any bonus offer. Questions are always welcome at [email protected].
If you feel that gambling is becoming a problem for you or for someone close to you, reaching out is the most important step you can take. hibagi's support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. We treat all responsible gaming enquiries with complete confidentiality and without judgment.
Whether you need help activating a deposit limit, processing a self-exclusion request, understanding your account activity history, or simply want to talk through your situation, our team is here. You do not need to be in crisis to reach out — early conversations are always more productive than late ones.
Ready to play responsibly? Here are the best next steps for Bangladesh players who want to enjoy hibagi's full range of games and betting markets — safely and within their limits.